I feel it’s my duty to share an experience I had this weekend... I visited the Jo Malone Covent Garden boutique to buy the new and beautiful scent, Blackberry and Bay for myself and my best friend for our 27th birthdays. While I was there I booked us in for a complimentary hand treatment, as recommended and on Sunday at 1pm we experienced this absolute joy.
Natalie greeted us as we walked in with her Irish charm. She hadn’t served me the day before, but she knew my name and she knew what I’d purchased and that i was interested in mixing some scents. She got straight to work expertly teaming fragrances for us to try with such passion.
Next it was treatment time. Over to the taster bar we went and sat whilst being offered lime water to drink (a lifesaver to rehydrate after a few too many cocktails the previous night!) Our hands were exfoliated using the vitamin E body treatment scrub. Needless to say it smells amazing. It feels amazing...! This is removed with steam towels infused with their bath oils. So refreshing. A beautiful hand and arm massage follows with the body crème in blackberry and bay... our fave! She then spritzed our chosen, personalised scent collaboration so that we were sure to be smelling amazing for the rest of the day. We were also given a small velvet bag full of testers and we could help ourselves to little blackberry sweets! :)
This experience was completely complimentary. I’ve paid for treatments that didn’t come close to this one. The knowledge, the expertise and the dedication of the staff is mind blowing. The brand itself screams perfection. Not one tiny detail is overlooked in their strive for the ultimate customer experience and product. I will return to see Natalie again as she just made it so special for us. An experience that I can assure you, was truly, Heaven Scent xxxxxx